FREQUENTLY ASKED QUESTIONS: 

• What are your hours?

Monday thru Friday, 9 - 6, Saturday 9 - 4, Sunday - Closed (usually). Our hours may vary depending on the job we are on.

• Do you have a minimum order?

Yes, but only for screen printing, not for embroidery. If less than minimum is needed a fee will be charged.  Please call for details.

• What is your turn around time?

Usually 5 to 7 business days, although we offer rush service for an additional fee.

• Do you offer art services?

Yes, we have a creative in-house art staff, and also a large selection of clip-art designs.

• Can the customer supply their own shirts.

Yes.  We will print on what you provide.

• Do you require a deposit?

On new orders we require a 50% deposit up front, and the balance upon completion. Please call for details.

• Do I have to order in person?

No, you can also place your order by phone or email.

• Do you have heat transfers?

We have heat transfer letters and numbers for jerseys, as well as heat transfer images.

• How many colors can you print or embroider?

We can print up to six (6) spot colors in a design. Embroidered designs can have as many as fifteen (15) colors.

• Can I see a printed or embroidered proof?

Yes, if you ask to do so. We can also do a digital proof, via email.  Making changes to the design after it has been approved is discouraged and may require extra set-up or art fees. Overnight shipping charges may apply if you can't approve it in person.

• Do you ship?

Yes. We will ship anywhere. We do charge shipping and handling.

• Is the printing and embroidery done on the premises?

Yes, everything is done in-house.

• What computer programs do you use?

CorelDraw X3, Adobe Illustrator CS2, Adobe Photoshop CS2.

• Do you need color separations?

Yes. Multi-color images need to be mechanically color separated (each color printed in black and white on a separate sheet of paper or film). If you have artwork in a vector format such as CorelDraw or Illustrator, we can print out the separations for you. If you don't provide separations or vector artwork you may have to pay an art fee.

• Do you accept CMYK separations?

Yes, but please call first for specifications.

• Can you match PMS colors?

Yes, but there is a color matching fee of $7 per color.

• How big can an image be printed?

The maximum imprint area on adult size shirts is 13" wide x 15" high. Left chest prints are usually 3 to 4 inches. The imprint area on youth size shirts is smaller. Call for details.

• Can customers supply their own screens?

Possibly, call for details.

• Do customers own the screens?

No, you are not buying the screens. The one-time Screen Set-Up Fee is a labor charge which covers the preparation and cleaning of the screens. We re-use the screens over and over again, and we keep your designs on file for future re-orders.

• Do you only sell t-shirts?

No, we also sell sweats, golf shirts, hats, jackets, team jerseys, shorts, tote bags, aprons etc.

• Do you sell blank items?

Yes.

• What brands do you carry?

American Apparel, Anvil, Bella, Champion, Flexfit, Fruit of the Loom, Gildan, Hanes,  Jerzees, and many others.  If what you want is not listed, we can find it.

• Do you sell pre-printed shirts?

No, we only do custom work.

• What sizes are available?

Most items are available in adult sizes S (34-36), M (38-40), L (42-44), XL (46-48), XXL (50-52), XXXL (54-56) and youth sizes XS (2-4), S (6-8), M (10-12), L (14-16). Select styles come in infant sizes 6,12 and 18 months, toddler sizes 2T, 4T and 5/6, and adult sizes up to 6X, XLT and 2XLT. If what you want is not listed, we can find it.

• Do you have samples for customers to compare?

Yes, we have samples of most items and colors.

If you have any other questions, not mentioned here, please contact us immediately.  We will give you an answer!